We have created this policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our privacy policy. When accessing the https://www.koona.com.kh website, will learn certain information about you during your visit. “Cookies” or server logs is to collect information about how our site is used. That information may include the date and time of visits, the pages viewed, time spent at our site, and your IP address.
Commonly collected personal data of our customers typically include such as first and last name, address, e-mail address, telephone number and age or age range) that you provide when you interact with us via register / sign up. Some examples are when you:
- Sign up for email updates from us.
- Participate in a contest, or other promotions.
- Download an application
- Fill out a survey or questionnaire.
- Engage with KOONA content through third-party social networking sites.
- Contact a KOONA customer service or sales representative.
- Sign up for access to in-store WIFI at the Stores.
- When you apply for a job online (on the Website “Careers”) or in store.
- When you provide any feedback or complaints with regards to our Products or services to our Customer Service or directly in stores.
Personal data in Cambodia is protected under the Ministry of Post & Telecommunication ICT License (Article 27) states for the “all ICT & Telecommunication operators and all relevant person must protect personal information, security, and safety of using their ICT & Telecommunication System”.
We use the information you provide to us for the specific purposes for which you provide the information as stated at the time of collecting, and as otherwise permitted by law. The information we collect from you may be used in the following:
- Provide customer loyalty program benefit: we might know how big support loyal customers You are through your personal data in our website.
- Improve customer service: your information helps us to more effectively respond to your customer service requests and support needs.
- Process transactions including executing your payments and delivering the purchased products or services requested.
- Inform contest, special promotion, survey, activity or other site feature.
- Send periodic emails: the email address you provide for order processing, may be used to send you important information and updates pertaining to your order, in addition to receiving occasional company news, updates, related products or services information, etc.
- Send periodic SMS: the phone number you provide during customer registration and/or order processing, may occasionally be used to send you important marketing and promotional information related to products ads services that may be of interest to you.
KOONA will process your personal data confidentially and not share or disclose your personal data to any individuals or third party operators, except to service providers engaged by KOONA to perform specific services on behalf of KOONA and for the purposes mentioned in Why Do We Collect Your Data?
above, including the following: – delivery of products that you have ordered through our Website or postal service; – hosting your personal information in data centers through storage facility providers; KOONA takes every precaution and use reasonable measures to protect your personal data. KOONA has the necessary technical and organizational measures in place, to keep your personal data secure, and in particular, to prevent it from being disclosed to unauthorized third parties. We protected through the use of encryption, such as the Secure Socket Layer (SSL) technology in our website for security purpose
